I'd be more betting it has something to do with the AP handoff.ġ) The EMR vendor has complete control over their Citrix servers and will not release any information about their configuration or updates.Ģ) Internet and local network access works direct from the laptop when the EMR is locked up. If it DOES stall then the issue is %100 either related to hand-off between your wireless access points or perhaps a patch applied to the Citrix server. Which is why I say publish IE through Citrix for testing (or publish ANY other app) and see if 'all citrix apps stall' or JUST the EMR software. I'm assuming they also have the ability to reset connections (and when they do so, I'm assuming you can then log back in without issue)?īasically, as in the above, take the 'EMR out of the equation' and treat it as any Citrix app. Have your admins publish IE through your Citrix connection and see if it stalls at the same time as the EMR. If the answer to #2 is 'we haven't tried the internet through Citrix' then do so. Do you mean Internet direct from the tablet device, or internet THROUGH Citrix? I love Citrix, and I hate Citrix when stuff like this happens.ġ) On the Citrix server, have any Citrix Hotfixes or Service Packs been applied since this was working and now? I'm assuming this must have been fully functional at one point?Ģ) When you say the EMR locks up but internet doesn't. The laptops are assigned a DHCP address through a DHCP reservationĪnd the TCP/IP address does not change when they connect to a different AP. The providers laptops run Windows 7 SP1 and the Citrix Receiver versionĤ.1. The issue happens onĭifferent laptops, so it isn't an issue with a certain laptop. The other 7-8 providers and nurses work fine. When the issue occurs, it only happens to 1 provider and Were connected to prior to the lockup, sometimes the EMR software starts

If the provider moves back to the AP they Our internal network while the EMR software is locked up, so our internal The internet works and they can access anything on The Citrix connection shows they are connected, but everything in the EMR Their EMR software screen locks up when they connect to a different AP. Intermittently, we are having an issue where Our providers and nurses carry laptopsĪnd stay connected to the EMR software while they move throughout the facilityĪnd roam among the APs. We are a hospitalĪnd our vendor hosts our Electronic Medical Record (EMR) software in their dataĬitrix receiver client that is installed on every PC that connects to their CitrixĪruba IAP-105 wireless access points that provide coverage throughout ourĬlinic, ER and inpatient areas. Vendor’s system or with our internal wireless network. We have an intermittent issue that I'm not sure if it is an issue on our

Citrix receiver login issues